Refund policy

At VereFlora, your satisfaction is important to us. We want you to feel confident when shopping with us.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product should be returned in its original condition and packaging where possible. You may be responsible for any reduction in value caused by handling the product beyond what is necessary to inspect it.

Certain products cannot be returned for health or hygiene reasons once their seal has been opened.

To request a return, contact us at info@vereflora.com. Return instructions will be provided after your request has been reviewed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos of the issue.

We will review the matter and offer an appropriate solution where applicable.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

We may wait until the returned product has been received, or until you provide proof that it has been sent back, before issuing the refund.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part. Return shipping costs are normally the responsibility of the customer.

Contact

Email: info@vereflora.com